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National Westminster Bank Plc
Financial Ombudsman decision DRN-3649921 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Feb 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Miss B complains National Westminster Bank Plc (NatWest) won’t reimburse money she lost as a result of an investment scam.APP scam refund refused
It did, however, pay her £50 for the service issues she experienced in trying to log her claim.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3649921.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.