Retail Money Market Ltd

Financial Ombudsman decision DRN-3648620 Upheld

Upheldoutcome, as published by the Ombudsman

£649redress stated in the decision

Thu Oct 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Ms R has complained that Retail Money Market Limited trading as RateSetter lent to her when it shouldn’t have.Irresponsible lending

RateSetter should remove any adverse information recorded on Ms L’s credit file once the loan capital has been repaid.Credit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3648620.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.