Barclays Bank UK PLC

Financial Ombudsman decision DRN-3647009 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Tue Sep 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr W complains that Barclays Bank UK PLC will not refund all of the money he lost after falling victim to a cryptocurrency investment scam.APP scam refund refused

I feel the way Barclays interacted with Mr W lost sight of this.Complaint handling

Rules cited

CRM Code (APP scam reimbursement), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3647009.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.