Sainsbury's Bank Plc

Financial Ombudsman decision DRN-3646484 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Jan 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr D complains that Sainsbury's Bank Plc unfairly terminated his loan account.Treatment in financial difficulty

As there is evidence that Mr D had characteristics of vulnerability according to the FCA’s guidance on this topic, I first considered Sainsbury’s responses to Mr D’s requests for support.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3646484.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.