Medway Credit Union Limited

Financial Ombudsman decision DRN-3642276 Upheld

Upheldoutcome, as published by the Ombudsman

£989redress stated in the decision

Thu Nov 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

Medway didn’t make any attempt to make contact with Mrs W about this missing last payment between November 2020 and August 2021Treatment in financial difficulty

Mrs W complains that Medway Credit Union misled her about the interest that would be applied to her loanProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3642276.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.