HSBC Bank plc

Financial Ombudsman decision DRN-3640979 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Nov 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

unable to resolve the technical issues she experienced when she tried to make payments onlinePayment delayed or failed

the £150 compensation the bank paid for not responding faster when she faced these issues is not sufficientComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3640979.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.