Equifax Limited

Financial Ombudsman decision DRN-3640641 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Oct 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Data and privacy

In the Ombudsman’s words

Refused to load a Notice of Correction (NoC) until he was verifiedIdentity checks and access

Failed to remove a fraudulent phone number from his recordsData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3640641.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.