HSBC UK Bank Plc
Financial Ombudsman decision DRN-3638778 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Dec 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
Mrs R complains that HSBC UK Bank Plc (“HSBC”) have failed to refund over £3,700 she lost as part of an investment scam.APP scam refund refused
I also understand that Mrs R was in a vulnerable state at the time, but I can’t see that HSBC would have been aware of this, or that they should have otherwise blocked the payments as a result.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3638778.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.