Metro Bank PLC

Financial Ombudsman decision DRN-3633141 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Oct 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Miss C complains that Retail Money Market Ltd trading as RateSetter took two payments from her in a short period of time when she asked to change her payment date. She’s also unhappy that four missed payments have been recorded on her account instead of three.Treatment in financial difficulty

I think its fair to ask RateSetter to pay compensation for this service failing.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3633141.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.