TSB Bank plc

Financial Ombudsman decision DRN-3631955 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Sep 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney

In the Ombudsman’s words

The estate of Mrs B complains that TSB Bank plc will not release the funds from Mrs B’s bank account following her death.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3631955.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.