MBNA Limited

Financial Ombudsman decision DRN-3630306 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

The Financial Conduct Authority’s (“FCA”) Consumer Credit Sourcebook (“CONC”) sets down the rules and guidelines that apply where a consumer is experiencing financial difficulties.Treatment in financial difficulty

Miss M has explained that while away, she had no income, no access to the internet and didn’t have her credit card with her. Also, during the course of her visit, her mobile phone was broken, and she suffered a personal injury that required medical treatment.Support for vulnerable customers

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3630306.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.