Santander UK Plc
Financial Ombudsman decision DRN-3629720 Not upheld
Not upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Tue Jun 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
didn’t make reasonable adjustments when it requested information from herSupport for vulnerable customers
Santander hadn’t by then done enough to helpService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3629720.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.