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Nationwide Building Society
Financial Ombudsman decision DRN-3628010 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Apr 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Support for vulnerable customers
In the Ombudsman’s words
While I realise that these may not be his ideal solutions to the issue, I think these are all reasonable suggestions to enable his carer to pay cash in for him as he wants.Complaint handling
Mr D’s situation makes him vulnerable and he’s explained to Nationwide why he wants his carer to be able to do this.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3628010.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.