National Westminster Bank Plc

Financial Ombudsman decision DRN-3625768 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

the interest rate on its business loan was due to expireInterest and rates

complaints he had raised to our service. NatWest objected to our service looking into the first complaint Mr L raised regarding the interest rate change as it said the complaint had been referred to our service too late.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3625768.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.