Santander UK Plc
Financial Ombudsman decision DRN-3625537 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Wed Dec 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Santander sent Mr D a new debit card. He initially used the card for cash withdrawals and there were no issues. He then tried to make a payment in store and the card was declined on several occasions resulting in him needing to go and get cash to pay for his purchase.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3625537.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.