Lloyds Bank PLC

Financial Ombudsman decision DRN-3624461 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Sep 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

D, a limited company represented by Ms D, complains that Lloyds Bank PLC didn’t do enough to protect it when Ms D was targeted by scammers.APP scam refund refused

She also said that she was vulnerable at the time.Support for vulnerable customers

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3624461.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.