HSBC UK Bank Plc
Financial Ombudsman decision DRN-3616603 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Feb 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
resulting in adverse entries on his credit file.Credit file reporting
It acknowledged that A hadn’t replied to his email asking for the Direct Debits to be transferred.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3616603.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.