Prodigy Finance Limited

Financial Ombudsman decision DRN-3615128 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Aug 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

Review Mr F’s account with him taking into account his disability and any financial difficulties and see what they can reasonably do to help him pay what he owes.Treatment in financial difficulty

remove any interest Prodigy incorrectly applied during the breathing spaceInterest and rates

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3615128.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.