Barclays Bank UK PLC

Financial Ombudsman decision DRN-3612270 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Aug 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

Mr C is a sole trader. He complains that Barclays Bank UK PLC unfairly declined his application for a Bounce Back Loan.Irresponsible lending

I think it caused some unreasonable delays along the way and – given what I’ve said above – ought reasonably to have realised much sooner that the application wasn’t going to succeed.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3612270.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.