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Shawbrook Bank Limited
Financial Ombudsman decision DRN-3608974 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Sep 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Shawbrook didn’t agree the system had been misrepresented to Mr and Mrs O or that there were any other reasons for the claim to be upheld. But it did offer £200 compensation for delays in complaint handling.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3608974.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.