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National Savings and Investments

Financial Ombudsman decision DRN-3608636 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

Mr F, representing the estate of his late mother Mrs FBereavement and power of attorney

NS&I has accepted as much and said to this service that it should have located some of the bonds much sooner than it didService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3608636.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.