HSBC UK Bank Plc
Financial Ombudsman decision DRN-3607688 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr T complains that HSBC UK Bank Plc (“HSBC”) didn’t do enough to protect him when he fell victim to a scam.APP scam refund refused
HSBC recognised that it made errors in terms of the delays with its complaint handling.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3607688.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.