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Starling Bank Limited
Financial Ombudsman decision DRN-3607272 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Feb 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr O complains that Starling Bank Limited will not refund losses he says he incurred when falling victim to an investment scam.APP scam refund refused
It did, however, award some compensation for how it corresponded with Mr O once he reported the suspected scam.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3607272.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.