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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-3605115 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mrs U is unhappy with the way Tesco Personal Finance PLC operates its money transfer offer because it charges interest on purchases repaid in full.Interest and rates

Tesco has acknowledged it did not always provide the best service when Mrs U got in touch about this, it apologised and paid £115 compensation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3605115.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.