MONZO BANK LIMITED
Financial Ombudsman decision DRN-3603628 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue Aug 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
Mr B and Miss S are unhappy because Monzo Bank Ltd (Monzo) did not reimburse the money Miss S transferred to a fraudster.APP scam refund refused
In her response to my provisional decision Miss S said that she was vulnerable and so an easy target when she fell victim to the scam.Support for vulnerable customers
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3603628.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.