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Clydesdale Financial Services Limited
Financial Ombudsman decision DRN-3602870 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jan 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mrs J’s complaint is that the holiday company wasn’t authorised as a credit broker when the credit was provided to herProduct mis-sold
it didn’t directly respond to her complaint that the holiday company wasn’t authorised to provide finance so I can’t say that it’s response to her complaint was fair and reasonableComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3602870.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.