Gatehouse Bank Plc
Financial Ombudsman decision DRN-3599920 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Dec 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Data and privacy
In the Ombudsman’s words
caused a delay in crediting his funds to his accountPayment delayed or failed
Gatehouse received a Data Subject Access Request on 6 October 2021 and provided the information requested on 4 November 2021Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3599920.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.