HSBC UK Bank Plc
Financial Ombudsman decision DRN-3593306 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Sep 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
stopped a payment to his builder for fraud checksPayment delayed or failed
didn’t attempt sufficient contact with Mr C as they should haveService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3593306.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.