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Tesco Personal Finance Limited
Financial Ombudsman decision DRN-3593246 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Oct 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
declined a purchase to an online merchantPayment delayed or failed
Tesco’s have provided poor service to her when it declined her initial payment to an online merchant without explanation, and when she complained to Tesco’s by email, it used a “no reply” email addressComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3593246.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.