Barclays Bank UK PLC

Financial Ombudsman decision DRN-3592616 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Sep 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting, Service failure

In the Ombudsman’s words

They are unhappy that they have been receiving arrears letters, and are also concerned that they are being pressurised to repay the outstanding balance on the mortgage.Treatment in financial difficulty

missed payment marker on their credit filesCredit file reporting

Barclays has acknowledged that its customer service fell short.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3592616.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.