FirstRand Bank Limited

Financial Ombudsman decision DRN-3590732 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Aug 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Due to the Covid-19 Pandemic Mr W began to have difficulties in making his repayments to his agreement. Therefore, in May 2020, MotoNovo agreed to a payment deferral.Treatment in financial difficulty

Ask the credit reference agencies to remove any negative information it has asked them to register on Mr W’s credit file in relation to the arrears for August, September, and October 2020.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3590732.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.