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HSBC Bank plc
Financial Ombudsman decision DRN-3588753 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mrs M complains about HSBC UK Bank Plc’s response to a claim she sought to make against it under the connected lender liability provisions of section 75 of the Consumer Credit Act 1974 (“section 75”).Product mis-sold
Did HSBC handle Mrs M’s section 75 claim appropriately, and if not, has that caused unfairness to Mrs M such that the bank should pay her compensation?Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3588753.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.