Harvey & Thompson Limited

Financial Ombudsman decision DRN-3588284 Upheld

Upheldoutcome, as published by the Ombudsman

£2,829redress stated in the decision

Mon Sep 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

There seems to be little or no dispute that the items were sold in error by Harvey & Thompson Limited, or its agent, and this was through no fault of Mrs B.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3588284.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.