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Together Personal Finance Limited

Financial Ombudsman decision DRN-3587973 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

They are unhappy that there was an outstanding balance on the loan at the end of the term due to fees and additional interest charged because of a period of financial difficulties when the loan went into arrears.Treatment in financial difficulty

Together has offered to remove the additional interest that accrued from all reduced or missed payments after January 2014 from the outstanding balance of the loan.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3587973.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.