NewDay Ltd

Financial Ombudsman decision DRN-3587403 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Aug 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Miss K says NewDay Ltd irresponsibly lent to her.Irresponsible lending

I would expect them to treat her with forbearance, which may include considering whether writing off some or all of the capital would be appropriate.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3587403.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.