NewDay Ltd

Financial Ombudsman decision DRN-3586109 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Aug 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Mr C complains that NewDay Ltd trading as Aquacard (“NewDay”) acted irresponsibly when they agreed to provide him with a credit card account and later increased his account limit to an unaffordable level.Irresponsible lending

Remove any related adverse information from Mr C’s credit file once the outstanding balance had been repaid.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3586109.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.