Equifax Limited

Financial Ombudsman decision DRN-3585399 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Aug 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr B complains Equifax Limited have said he’s not on the electoral role, which has affected his credit file.Credit file reporting

Equifax replied to Mr B’s complaint, and said they wouldn’t be upholding it, as they’d not been provided the relevant information by his council.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3585399.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.