HSBC UK Bank Plc
Financial Ombudsman decision DRN-3585288 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Sep 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The complaint Mr and Mrs G complain that HSBC UK Bank Plc (trading as first direct) wasn’t clear that they needed to pay a booking fee to secure a preferential interest rate product.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3585288.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.