HSBC UK Bank Plc
Financial Ombudsman decision DRN-3583033 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Aug 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
HSBC accepts it took too long to return the moneyPayment delayed or failed
HSBC accepts it could have been clearer with Miss A during an online conversation about receiving the full amount backService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3583033.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.