National Westminster Bank Plc

Financial Ombudsman decision DRN-3582508 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Aug 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mr J and Mrs J complain that National Westminster Bank Plc is charging interest on their property development borrowing.Interest and rates

NatWest said that Mr J and Mrs J had asked that interest be frozen while this service considered a different complaint about their borrowing. It had agreed to this and it accepted that the wording of its email about this was misleading.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3582508.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.