Intrum UK Limited
Financial Ombudsman decision DRN-3581135 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Aug 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Support for vulnerable customers
In the Ombudsman’s words
Mr R also complained that Intrum had obtained a fiduciary gain by purchasing the debt from the original creditor, and that Intrum had ignored notes relating to his vulnerability.Complaint handling
Intrum had ignored notes relating to his vulnerabilitySupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3581135.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.