Black Horse Limited
Financial Ombudsman decision DRN-3579960 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Aug 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Service failure
In the Ombudsman’s words
She’s also unhappy as she says Black Horse misadvised herProduct mis-sold
She says the business’ communication with her was poor; they didn’t communicate by her preferred method, and they sent letters to the wrong address.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3579960.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.