Firms › Lloyds Bank PLC ›
Lloyds Bank PLC
Financial Ombudsman decision DRN-3579636 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Nov 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr M complains Lloyds Bank PLC didn’t help him when he needed to access his accounts online whilst stuck abroad.Identity checks and access
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3579636.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.