TSB Bank plc

Financial Ombudsman decision DRN-3579410 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Mon Feb 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Ms M complains that TSB Bank plc did not update her credit file and was late in sending her a letter which confirmed this.Credit file reporting

Ms M says that she contacted TSB on 28 January 2022 to say that her TSB credit card was showing incorrectly on her credit file... Ms M says the delay was affecting her application for a role in the banking sector and requested her complaint to be re-opened.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3579410.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.