National Westminster Bank Plc

Financial Ombudsman decision DRN-3571860 Not upheld

Not upheldoutcome, as published by the Ombudsman

£2,700redress stated in the decision

Fri Nov 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr T complains that National Westminster Bank Plc didn’t do enough to prevent him from falling victim to an online investment scam.APP scam refund refused

NatWest apologised in their complaint response for some minor service failure in not responding to Mr T as they should.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3571860.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.