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American Express Services Europe Limited
Financial Ombudsman decision DRN-3571844 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Wed Oct 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty
In the Ombudsman’s words
Miss G complains American Express Services Europe Limited didn’t treat her fairly when she had difficulties making repayments to her credit card account.Treatment in financial difficulty
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3571844.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.