HSBC UK Bank Plc
Financial Ombudsman decision DRN-3570787 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£1,194redress stated in the decision
Fri Jul 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
Mrs L brings a complaint on behalf of the estate of Mr C. She complains HSBC UK Bank Plc didn’t prevent Mr C from losing money to a scam.APP scam refund refused
Mr C was disabled, and his wife used to help manage the household finances.Support for vulnerable customers
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3570787.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.