Nationwide Building Society

Financial Ombudsman decision DRN-3568016 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Aug 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Nationwide have admitted that he didn’t receive a call back from them when he was promised a call back on more than one occasion.Complaint handling

the service he received from a call handler on 24 May 2021 was not professional as the call handler used inappropriate and unprofessional language.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3568016.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.