Barclays Bank UK PLC

Financial Ombudsman decision DRN-3567314 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jan 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling

In the Ombudsman’s words

Barclays’ response to Mrs W’s complaint has been below the standard we would expect. It’s clear that Barclays did not understand what she was complaining about and made some assumptions about what might have gone wrong, and that this has caused additional confusion and inconvenience to Mrs W.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3567314.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.