HSBC UK Bank Plc
Financial Ombudsman decision DRN-3567265 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£275redress stated in the decision
Mon Jun 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
In February 2021, fraudsters took out an HSBC loan in Miss G’s name and attempted large payments from her current account.APP scam refund refused
Miss G has complained about how HSBC UK Bank Plc dealt with things after she was the victim of fraud.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3567265.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.